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Guide

Status pages

Guide 3 min read

This page explains who can open a status page and which URL they use. It is for the WHMCS administrator. Visitors only see the page that matches the access level you set.

Status pages list with create form and page options

Creating a Status Page

Click Add Status Page to create a new page.

Field Description Default
Title Page name shown to visitors and in the browser title —
Slug URL-friendly identifier (e.g. my-services → /status/my-services) —
Description Optional introductory text shown above the monitor list —
Access Level Who can view this page: Public, Clients only, or Private (password) Public
Password If access level is private, visitors must enter this password —
Custom Logo Upload a logo image to replace the default branding on this page —
Custom CSS Add custom CSS rules applied only to this status page —

Access Levels

Level Who can see it
Public Anyone with the link — no login required
Clients only Logged-in WHMCS clients only
Private (password) Anyone who enters the correct password

Note

The password is stored as a secure hash. Visitors who enter the correct password are granted a session that persists until they close the browser.

Viewing Status Pages

Uptime Monitor 2 offers three ways to display status pages:

1. WHMCS Client Area

Default path for every page:

text
https://yourwhmcs.com/index.php?m=UptimeMonitor2

Or with pretty URLs enabled:

text
https://yourwhmcs.com/status/{slug}

2. Standalone Page (status.php)

When status.php is uploaded to the WHMCS root:

text
https://yourwhmcs.com/status.php?page={slug}

3. Custom Domain (Status Page Pro Extension)

The Status Page Pro extension allows mapping a completely separate domain to a status page. Visitors navigate to https://status.yourbrand.com and see only the status page — no WHMCS branding.

Monitor Groups on a Status Page

Monitors are organized into groups on each status page. Groups:

  • Create visual sections with a group title
  • Can be reordered via drag-and-drop in the Groups & Tags settings
  • Each monitor is assigned to exactly one group (or displayed ungrouped)

Live Status Page (Visitor View)

Public WHMCS client-area status page

Visitors see:

  • Overall status banner (All Systems Operational / Partial Degradation / Major Outage)
  • List of monitors with status indicators and last response time
  • Active and recent incidents
  • Response time chart for each monitor (last 24 hours)
  • Email subscription form (if enabled)

Subscriber Notifications

Visitors can subscribe to email notifications for a status page. On each status change, the system sends an email to all confirmed subscribers.

Subscription flow:

  1. Visitor enters their email in the subscription form
  2. A confirmation email is sent to verify the address
  3. After clicking the confirmation link, the subscription is active
  4. Subscribers receive alerts when an incident is created or a monitor goes down

Note

Rate limiting is applied to the subscription endpoint to prevent abuse.

Troubleshooting

Problem Fix
Status page returns 404 Verify the slug is correct and pretty URLs are configured in WHMCS
Password page not showing Clear browser cookies; the session may already be set
Subscription email not arriving Check WHMCS mail settings and spam folder
Logo not displaying Verify the file path is accessible and the image format is supported