Overview
About the Addon
This page introduces SRV AI Chatbot, explains what it does, and who it is for — hosting providers running WHMCS who want an on-site AI assistant for their client area.
SRV AI Chatbot is a WHMCS addon module that adds an AI-powered chat widget to the client area of a hosting company's WHMCS installation. The assistant answers questions using only the provider's own content — its knowledge base, hosting information, and product catalog — rather than general internet knowledge, keeping every conversation on-topic and on-brand.
Beyond answering questions, the assistant can carry out real account actions on behalf of a logged-in client — such as checking an invoice, opening a support ticket, or resetting a service password — under an administrator-controlled permission model with identity confirmation for sensitive actions.
Who this is for
| Audience | What they get |
|---|---|
| WHMCS administrators | A configurable admin panel to connect AI providers, define assistants, curate a knowledge base, and control which self-service actions clients may trigger. |
| Clients (end users) | A chat widget in the client area that answers hosting/billing questions instantly and can perform simple account tasks without opening a ticket. |
| Website visitors | Pre-sales help — domain suggestions, product recommendations, and general product Q&A — even before logging in. |
How it fits into WHMCS
The addon is installed like any other WHMCS addon module (Setup → Addon Modules), then configured entirely through its own admin panel (Addons → AI Copilot Suite). It does not require changes to WHMCS templates: the chat widget is injected automatically into the client-area footer once activated.
Note
The module is a licensed product. A valid license key (issued by ServLayer) is required to unlock the admin panel and the client-area widget. See Installation & Licensing.