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Guide

Client Area — Dedicated Server

Guide 4 min read

This page describes what customers see and can do for a dedicated server product in the WHMCS client area. It is written for WHMCS administrators who need to explain self-service behavior to customers or support staff.

Overview

The dedicated server client area is rendered by the srv_hetzner_dedicated module's overview template and adapts to whether the underlying Robot order has resolved yet.

Pending vs. active state

State What the customer sees
Pending order A banner showing the Robot transaction ID and a Reconcile Order button
Active server Full server details plus the actions enabled for this product

If a customer orders a dedicated server, they will initially see the pending banner — this is expected because Robot orders are asynchronous. Clicking Reconcile Order polls Robot immediately instead of waiting for the next cron cycle; see Pending Orders for how this works on the admin side.

Self-service actions

Once the server is active, which actions appear depends on the permissions enabled on Settings, Client Area tab (and any product-level overrides on the Product ACL):

Action What it does
Hardware / software reset Power-cycles the server or triggers a software reset
Rescue mode Boots the server into a rescue system for recovery or reinstall
Reverse DNS Lets the customer edit the PTR record for their IP(s)
Linux install Triggers an automated Linux installation image
Wake-on-LAN Sends a Wake-on-LAN packet to the server
Firewall View and edit the Robot hardware firewall ruleset for the server
Addons View or manage available Robot add-ons for the server

Note

Reverse DNS, firewall, and Wake-on-LAN availability also depend on the underlying hardware and network configuration reported by Robot — the buttons only appear when the feature applies to that server.

Boot options and rescue mode

Boot-related actions (rescue mode, Linux install) let the customer prepare the server for maintenance or a clean reinstall without opening a support ticket. These map directly to the same admin-side boot controls described in Servers Inventory.

Firewall

When Allow firewall is enabled, customers can view and adjust their server's stateless hardware firewall rules directly, the same ruleset an admin can edit from Servers Inventory.

Network information

The overview shows the server's primary IP and any additional IPs or subnets Robot reports, along with reverse DNS entries where editing is enabled.

Cancellation

Dedicated server cancellation is scheduled by date, not instant. The customer (or admin, on their behalf) selects a cancellation date, and the server remains active and billable until that date arrives.

Caution

Cancelling a dedicated server is effectively irreversible once the cancellation date passes — the physical hardware is released back to Hetzner's pool. Confirm the correct service and date before submitting a cancellation request.

Linked Storage Box

If Robot reports a Storage Box attached to the dedicated server, the overview shows a shortcut panel linking to that Storage Box's own WHMCS service, when it has also been provisioned in WHMCS. See the Storage Box family documentation for details on managing it.

Troubleshooting

Problem Fix
Customer sees no action buttons at all Check that the relevant permissions are enabled on Settings, Client Area tab
Reconcile Order button does nothing The Robot transaction may still be unfulfilled; wait for the next cron pass or check Pending Orders in admin
Reverse DNS edit fails Confirm the IP belongs to this server and that Allow rDNS edits is enabled